EXCHANGES / REFUNDS / REPLACEMENTS

What is your refund/exchange policy?

Since all our products are custom made/made to order, we have kept a no refund policy for our store. Although if you aren't happy with your product, we will be happy to exchange/give you a store credit for the same. The product should be in the original condition, accompanied with the receipt and the return should be initiated within 3 days of receiving the product. Any purchases made on the Sale day will be deemed as final and no exchange will be provided. Earrings can't be exchanged because of hygiene requirements.

Returns and Exchanges are ONLY accepted if your order is damaged in transit or you have received the incorrect product. In these unlikely events, please write to us on ekankistudio@gmail.com with the images of the product within 3 days of receiving your order and our team will provide the best possible solution within 4-5 working days. 

In case of Refund/Credit our policy assures a prompt resolution, processing refunds within 5-7 working days and crediting the amount back to the customer's original mode of payment or bank account.

My product is Damaged/Defective/Wrong Supply of Products- can I get a replacement?

We will be happy to replace any damaged,defective or wrong supply of  product up to 3 days after receiving the product. We would only require opening video of the courier package. Needless to say the damage should be from shipping errors. 

 Your purchase is eligible for exchange only if it meets the following conditions:

• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine quality/manufacturing defect.

If your purchase meets our return criteria stated above, please email our customer care team on ekankistudio@gmail.com within 48 hours of delivery with the following information:

- Order number
- Delivery address
- Specify the reason for exchange and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.
Please ensure that the product you return is unused and everything is intact. Kindly email, whatsapp messages regarding the same will not work.

Colors

We have made every effort to display the colours of our products that appear on Ekanki Studio as accurately as possible. However, as computer screens, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

What happens if my jewellery breaks?

Our jewelry is intricately crafted with a delicate design, requiring gentle handling akin to glass. To preserve its aesthetic, Ekanki Studio offers repair services starting at Rs. 300, with costs varying based on the damage. For online orders, kindly share photos of the issue, and have the original purchase receipt ready. Unfortunately, designs purchased over 6 months ago, especially discontinued ones, may not be eligible for repair.

Custom Orders

All custom orders, including custom ring sizes, are non-returnable and non-exchangeable. Deposits made for custom work are non-refundable. To place a custom order, please complete our contact form with detailed information. Our Customer Service Team will provide a quote or seek further details within 2-3 business days. Alternatively, you can reach us via email at ekankistudio@gmail.com.

Do you cover for lost or stolen packages?

We do not refund for packages lost in transit.

We are unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.

We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be re-sent if and when they are received back at Ekanki Studio and will incur a reshipment fee.

Incorrect / Incomplete Shipping address

We are unable to offer refunds/store credit if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Missing Items

Always make an unboxing video of the parcel and share the same with us via email so in case a product is missing, we can provide you with a new piece.

Photographs will not be accepted. Please note it has to be an unboxing video.