I've placed an order online & need an update. Who do I call or email?

You can also reach out directly at ekankistudio@gmail.com or you can whatsapp us on +91 70038 35523.  All of your orders are packed by hand from the studio, Monday-Saturday 11 - 7 pm. That is the best time to contact us and to expect a timely response :) We take upto 24 to 48 hours to respond, so patience is highly appreciated. 

How much would you charge for shipping?

For all deliveries within India, we Charge Rs.100 for standard order. For International deliveries, we charge a small amount for shipping, depending on the weight.

We don't provide Cash on Delivery.

Duties & Taxes for International orders, who pays for it ?

Duties & Taxes for international orders are not included in your order. Any duties or charges are directly paid to the shipping agency, they are levied only once the product enters the country and has to be paid by the customer.

How long does it take to get my Order ready?

All our Products are made to order pieces and it takes around 5-6 working days to make them specially for you. Special Custom orders can take about 1-2 weeks to be made and prepared for shipping. Accepted delivery within 15-18 days. 

Do you ship internationally?

Yes, we ship to every place the post office lets us!  

What if I would like something in a different material?

Give us a call for pricing information, or email us at ekankistudio@gmail.com.

I'm ordering a present - do you gift wrap?

Yes, it comes in a Ekanki Studio gift box and with a love note you can write your greeting on! You can also email us a personal message that we can write out on the note for you.

What if I have questions about the online store?

Please send any questions about our online store or online purchases to the E-Commerce and Shipping Coordinator, ekankistudio@gmail.com.